Your Family CarePass Questions,
Clearly Answered.

Family CarePass is an annual membership with a shared allowance of 12 eligible online general-physician consultations for up to 6 named family members, including the account holder. It allows families to connect rapidly with verified NMC-registered general physicians for routine ailments, triage, and ongoing wellness guidance without per-visit friction.

The annual membership price is ₹1,999. This is approximately ₹167 per month, but payment is made annually. Any applicable taxes (GST) and the final payable amount are shown clearly before purchase. There are no registration surcharges or hidden platform maintenance levies.

No. The ₹167 figure is an approximate monthly equivalent of the annual price to help users compare long-term value against standard retail OPD charges. It is not a monthly installment or monthly recurring subscription option for this specific annual tier.

No. Family CarePass is a structured primary care consultation prepaid pass. It provides the consultation benefits listed in its terms. It does not provide insurance coverage, emergency hospitalization cash, or reimbursement for third-party hospital bills, surgical procedures, or inpatient clinical expenses.

Your membership is valid for 12 months immediately from its confirmed activation date following successful checkout. Your account dashboard in the patient portal displays the exact activation timestamp, consultation credit balance, and expiration date.

Up to 6 named people total can share the plan, including the primary account holder. The group may include spouses, parents, in-laws, siblings, and dependent children, subject to the membership’s enrolment and legal guardian consent requirements. Other family profiles may remain stored in your account without being enrolled in this membership.

No. The membership includes 12 consultations in total, which are shared across all enrolled members in the family pool. It is not 12 consultations multiplied per enrolled individual.

Yes. The allowance is shared flexibly rather than divided equally. If one family member experiences a seasonal illness or chronic flare-up requiring multiple assessments, they can use more of the pool's remaining consultations, subject to doctor availability and general booking guidelines.

No. In accordance with National Medical Commission (NMC) regulations, each clinical consultation is strictly for one individual patient. You must book separate appointments for different family members so the clinician can assess vitals, review history, and maintain an individual Electronic Health Record (EHR) linked to their ABHA ID.

Sharing a billing membership does not automatically grant you access to another adult family member's clinical records. DocMedicano enforces strict statutory clinical confidentiality. Adult records require mutual patient consent delegation. Minor children's profiles are managed by designated guardians.

There is no monthly quota within the 12-consultation annual allowance. Enrolled members can use the allowance at any time throughout the active 12-month membership year, subject to appointment slot availability.

No. You do not need to use consultations on an artificial monthly schedule. If your family remains in excellent health for months, your allowance remains safely intact until needed within your 12-month term.

Yes. If your family requires frequent care early in the term, you may use all 12 consultations. Once the included allowance is exhausted, further appointments can be booked on demand at our standard individual consultation fee (₹299), with all details confirmed before booking.

Unused consultations expire when the 12-month membership term ends. They do not roll over to subsequent annual periods. We send reminder notifications starting 60 days prior to term expiry so your family can utilize routine health audits if needed.

No. The plan explicitly provides 12 eligible General Physician consultations in total, plus the specified clarification follow-up benefit per consultation. We do not promote unsustainable "unlimited" claims that risk doctor fatigue and compromised medical diligence.

Navigate to the My CarePass section in your patient dashboard. You will see a live credit counter, exact dates of all completed consultations, the name of each patient member who consulted, and the remaining days until membership expiration.

Yes. You can select from participating registered general practitioners with active calendar slots. Each clinician's credentials, degrees (MBBS/MD), National Medical Commission (NMC) registration ID, spoken languages, and patient reviews are shown before you confirm your slot.

No. The Family CarePass allowance strictly covers primary care General Physicians. Super-specialists (such as Cardiologists, Dermatologists, Neurologists, Endocrinologists, and Oncologists) require specialized clinical workflows and are priced individually with preferential CarePass rates.

Appointments depend on participating clinicians' schedule availability. While many slots are open within 15–30 minutes during standard daytime operating hours (8:00 AM – 11:00 PM IST), we recommend reviewing available slots on the live booking calendar.

Yes, dependent children may be enrolled. During booking, simply select the child's profile and follow the guardian verification prompt. Clinicians will review pediatric symptoms and provide appropriate guidance, or direct the guardian to in-person pediatric care when physical palpation or emergency care is warranted.

Video consultation is not available yet. Availability and any app requirements will be confirmed here when it launches.

The proposed annual benefit includes one clarification follow-up within seven (7) days of the original consultation, for the identical health concern and with the same clinician. Please note: this proposed benefit is currently undergoing final clinical policy staging.

It allows you to clarify dosage schedules, verify diagnostic lab results ordered during that visit, or report tolerance to prescribed medication. It does not cover newly emerged unrelated symptoms or an evaluation for another family member.

No. An eligible clarification follow-up within 7 days does not deduct from your 12-credit annual allowance. If you present a new medical problem or exceed the 7-day period, a standard consultation credit will be applied.

A digitally signed, QR-verifiable e-prescription is issued whenever the registered clinician deems pharmacological intervention medically appropriate under the NMC Telemedicine Practice Guidelines. Prescriptions are not automatic or guaranteed when lifestyle modifications or non-pharmacological care suffice. Schedule X and narcotic substances are strictly restricted.

All doctor-signed consultation summaries, clinical diagnosis notes, e-prescriptions, and lab referral requisitions are immediately archived within the individual patient profile inside your DocMedicano portal. They can be viewed, downloaded as PDF, or pushed to your Ayushman Bharat Health Account (ABHA).

In the rare event of doctor unavailability or emergency hospital duty causing clinician non-attendance, your consultation credit is instantly restored to your Family CarePass balance without penalty. You can immediately choose another available clinician.

Click the "Consultation Help" button within the session window. If a platform connectivity failure is verified on our infrastructure, the consultation credit is automatically refunded to your CarePass balance within 15 minutes.

Yes. You may reschedule or cancel any scheduled appointment through your dashboard up to 30 minutes before the scheduled start time. Your consultation credit remains completely untouched.

Patient no-shows without prior cancellation tie up dedicated clinician time. In accordance with patient appointment policy, failure to attend within 10 minutes of the slot start time counts as an utilized consultation, unless substantiated by acute medical emergency circumstances.

Physical in-person clinic visits, super-specialist consultations, diagnostic pathology and radiology tests, doorstep medicine delivery, nursing care, and emergency ground ambulance transport are separate services and not drawn from the 12-consultation allowance.

If your family exhausts all 12 consultations before your 12-month membership concludes, you can continue booking single GP consultations seamlessly at our transparent standard rate of ₹299 per consult, or purchase an add-on consultation bundle from your dashboard.

No. DocMedicano Family CarePass is designed for non-emergency general medical guidance, routine sickness, prescription refills, and primary preventive advice. In life-threatening emergencies, suspected myocardial infarction (heart attack), severe breathlessness, profuse bleeding, or acute head trauma, call national emergency response at 112 or 108 immediately.

Renewal is manual by default. DocMedicano strictly respects financial transparency: your membership will not auto-charge your payment method without your explicit opt-in confirmation. We provide reminders starting 30 days prior to term expiration so you can decide calmly.

No. Any unused consultations from the previous cycle expire at the conclusion of that 12-month period. Renewing your Family CarePass grants a brand-new quota of 12 consultations valid for the subsequent 12-month period.

Your historical clinical records, prescriptions, and consultation summaries remain completely safe and accessible in your DocMedicano patient account indefinitely. In accordance with statutory Indian healthcare retention laws and ABDM guidelines, your records are never held hostage or deleted upon membership expiration.