Video or audio consults
Speak with a doctor by video or audio call, without travelling to a clinic.
Flexible Consultation Plans
Your Family’s Care,
One Simple Pass.
Choose a one-time consultation or share health credits with your family. See exactly what is included, how long your credits last, and what you pay.
Prepaid credit model
No subscription traps
Up to 6 people including account holder
Rx when appropriate
DocMedicanoCarePass Family
Prepaid telehealth pool
12GP consultation credits
valid for 365 days
- Linked members
- 6 profiles
- Per consultation
- ₹166.58
- Follow-up
- 72 hours
Shared across your family
Why CarePass
Teleconsultation credits that work the way your family does
DocMedicano is an online doctor service. Consult a doctor by video or audio call from home, with the cost and credit validity shown before you buy.
Prepaid and transparent
See the price, number of credits and validity up front.
Share with your family
Family plans let up to 6 linked profiles, including the account holder, share one credit pool.
72-hour follow-up
Follow-up chat for the same concern is available under the published policy.
Private and secure
Consultation history and prescriptions are kept in your secure DocMedicano account.
Prescriptions when appropriate
A prescription is issued only when the doctor decides it is clinically appropriate.
CarePass is for non-emergency care. In an emergency, call 112 or 108. See the CarePass FAQs for policy details.
Simple, Transparent Telehealth Plans
Pay straightforward fees with no hidden memberships, recurring forced billings, or withdrawal penalties.
Percentages are rounded. Monthly and annual plans now include fewer consultation credits than the previous plans.
One-Time Consultation
Immediate single episode care with a licensed General Physician.
₹299/ consult
1 GP consult
- Included credits
- 1 GP consult
- Covered members
- 1 patient
- Validity
- 30 days
- 1 eligible standard GP teleconsultation (video or audio)
- Up to 72 hours follow-up chat for same concern
- Prescription availability depends on clinical assessment
CarePass Monthly
Budget-friendly seasonal healthcare cover for nuclear households.
₹499₹799/ 30 days
~₹166.33 per credit
- Included credits
- 3 shared (previously 5)
- Family limit
- Up to 6 people
- Validity
- 30 days
- Shared family credit pool across linked profiles
- Centralized consultation history & secure digital Rx access
- 72-hour follow-up access under published policy
CarePass Quarterly
Quarterly comfort for routine health checks, elderly follow-ups & flu season.
₹999/ 90 days
~₹166.50 per credit
- Included credits
- 6 shared
- Family limit
- Up to 6 people
- Validity
- 90 days
- Multi-month flexibility across flu cycles and seasonal spikes
- Longer runway for care, account holder included
- Standard priority booking for video appointments
CarePass Annual
Our highest family capacity pass. Peace of mind for the entire year.
₹1,999₹4,999/ year
~₹166.58 per credit
- Included credits
- 12 shared (previously 40)
- Family limit
- Up to 6 people
- Validity
- 365 days
- Maximum family coverage: parents, spouse, kids
- Year-long credit validity with rollover preservation
- Dedicated family care dashboard with separate records
Side-by-Side Review
Compare Plans Matrix
Review the complete parameters of all DocMedicano consultation options.
| Features / Inclusions | One-Time (₹299) | Monthly (₹499) | Quarterly (₹999) | Annual (₹1,999) |
|---|---|---|---|---|
| Validity Period | 30 days | 30 days | 90 days | 365 days |
| Included GP Credits | 1 | 3 | 6 | 12 |
| Linked Family Members | 1 user | Up to 6 people total, including account holder | Up to 6 people total, including account holder | Up to 6 people total, including account holder |
| Effective Cost per GP Consult | ₹299 | ₹166.33 | ₹166.50 | ₹166.58 |
| 72-Hour Free Follow-up Chat | Yes | Yes | Yes | Yes |
| Specialist Consultations | Separate fee | Separate fee | Separate fee | Separate fee |
| Diagnostic Tests Discount | Available upon enquiry | Available | Available | Available |
| Credit Rollover on Renewal | N/A | Upon renewal within 5 days | Upon renewal within 7 days | Full year validity |
Fundamental Rule
1 health credit covers one eligible standard general physician teleconsultation.
Council-Approved Guidelines
Simple 4-Step Care Journey
From acquisition to clinical prescription download in minutes.
1
Acquire Credits
Select your CarePass plan or single consult; credits appear instantly in your patient wallet balance.
2
Choose Your Doctor
Browse verified general physicians, check clinical credentials, and choose video or audio consultation.
3
1 Credit Redeemed
Online consultation booking is not open yet. Credits will apply when booking opens.
4
Follow-up & Summary
Enjoy up to 72 hours of follow-up chat with your clinician and download your digitally signed medical prescription.
Important Credit Clarifications & Boundaries
Specialist appointments are priced separately unless explicitly included in a verified promotion.
A credit is a service entitlement, not legal currency, cash, or a withdrawable savings balance.
A standard GP health credit cannot be exchanged or used toward a specialist consultation.
Credits do not cover physical lab diagnostic tests or medicines unless explicitly part of an enterprise package.
Generational Healthcare Access
Share Health Credits Effortlessly Across Generations.
Managing health appointments for aged parents, young children, and a working spouse shouldn’t require four separate apps and cards. DocMedicano centralizes the allocation while maintaining absolute medical privacy.
Linked Member Capacities
Family memberships include up to 6 named people total, including the account holder. You may keep additional family profiles in your account; choose which eligible people are included when managing the membership.
Seamless Phone/OTP Linking
Add spouse, children, or parents in 30 seconds via mobile OTP in your Patient Portal dashboard.
Strict Individual EHR Confidentiality
While credits are shared from one centralized pool, clinical consultation notes and doctor communications remain private to each patient profile.
Active Family Pool (4/6 Added)
9 Credits Left
RK
Rajesh Kumar
Primary Account Holder
SK
Sunita Kumar
Spouse
MK
Mahesh Kumar (Sr.)
Father (Senior Citizen)
AK
Aarav Kumar
Child (Age 7)
+ 2 open family slots available on Annual Plan
Scope of Service
Included Benefits & Separately Charged Services
We maintain crystal-clear clinical transparency so you never encounter surprise billing.
Panel A: What CarePass Includes
Covered 100% by your health credits-
Standard General Physician Consultations Instant or pre-scheduled audio/video consultations with general practitioners.
-
72-Hour Clinical Follow-up Window Free follow-up messaging window with your physician to clarify medication dosage or symptomatic updates.
-
Prescription guidance Prescription decisions depend on the clinician’s assessment and applicable rules.
-
Centralized Family Health Records Encrypted medical vault storing all consultation summaries, vitals logs, and diagnostic attachments.
Panel B: Separately Charged Services
Specialized care with dedicated transparent pricing-
Specialist & Super-Specialist Consultations Cardiology, Dermatology, Orthopaedics, Psychiatry, etc. at the standard ₹299 single-consultation rate.
-
Home Nursing & Attendant Care Home nursing and attendant-care services starting from ₹800/shift. Confirm provider details before booking.
-
Diagnostic Labs & Home Phlebotomy Diagnostic blood panels, urine tests, and doorstep sample collection from ₹299.
-
Emergency Ambulance Coordination Rapid ALS/BLS emergency transport dispatch priced transparently based on distance and triage equipment.
-
In-Clinic Physical Visits & Pharmacy Orders Physical outpatient clinic visits and home delivery of pharmaceutical medications.
Governance & Fair Terms
Credit Validity, Renewal & Refund Terms
Clear conditions without fine-print ambiguities.
Validity Tiers
Monthly plans are valid for 30 calendar days, Quarterly for 90 days, and Annual plans for a full 365 days from time of purchase.
Rollover Policy
Unused credits rollover automatically if you renew your pass before plan expiration (or within the grace window: 5 days for monthly, 7 days for quarterly).
Renewal Choices
Opt for manual renewal or transparent auto-renew. We send SMS/Email notifications 7 days and 48 hours prior to any charge.
Cancellation & Refunds
Failed video calls are refunded immediately as 1 restored credit. Unused plan purchases can be refunded in cash within 7 days if zero credits were consumed.
Clarifications
Frequently Asked Questions
Everything you need to know about CarePass, billing, and consultations.
1. What exactly is a DocMedicano Health Credit?
A health credit is a prepaid service entitlement. One standard credit covers one general-physician teleconsultation over video or audio. It includes up to 72 hours of follow-up chat for that medical episode. A prescription is provided only if the clinician determines it is appropriate under applicable rules. It is not currency or cash.
2. Are specialist consultations included in CarePass?
No. CarePass credits apply strictly to General Physician consultations. Medical specialists (Cardiology, Dermatology, Orthopaedics, Psychiatry, etc.) require specialized equipment and dedicated session structures and are billed separately at the standard ₹299 single-consultation rate.
3. How do I add my family members to my CarePass?
Once logged into the DocMedicano Patient Portal, navigate to "Manage Family". Enter each dependent’s name, date of birth, relationship, and mobile number. Stored family profiles are separate from membership eligibility. Every family membership can include up to 6 named people total, including the account holder; choose the eligible people for the membership in your account.
4. What happens if a video consultation drops or fails?
If a call fails to connect due to technical difficulties, physician emergency, or network dropouts before reaching clinical assessment, the credit is automatically restored to your wallet within 15 minutes. You may also contact our 24x7 clinical helpline for immediate re-booking.
5. Does CarePass replace health insurance?
No. CarePass is an outpatient digital care subscription facilitating telemedicine consultations. It is not an indemnity health insurance policy, does not cover hospitalisation, ICU stays, major surgeries, or critical trauma care. We strongly advise having adequate health insurance alongside CarePass.
6. Can I upgrade my Monthly plan to Annual?
Yes. You can upgrade to the Annual plan at any time through your dashboard. Any existing unexpired credits from your Monthly plan will seamlessly carry forward into your new 365-day validity window.
Care Advisor
Still not sure which plan is right for you?
Match your household size and medical consultation habits to the ideal plan.
Occasional Care
1–2 times / year
Rare acute symptoms, emergency travel questions, second opinion on prescription.
One-Time (₹299)
Select →
Singles & Couples
Seasonal routine
Work stress, occasional infections, seasonal cough, allergy management.
Monthly (₹499)
Select →
Small Families
Quarterly cycles
School-age children with routine viral bugs, seasonal fever, chronic medication checks.
Quarterly (₹999)
Select →
Multi-Generational
Year-round coverage
Aging parents (HTN/Diabetes follow-up), working adults, toddlers under one roof.
Annual (₹1,999)
Select →
Speak with our Patient Care Advisory Team
Available Monday to Sunday, 8 AM - 10 PM for plan guidance. Call 112 for medical emergencies.
Interactive Portal Simulation
"My CarePass" Patient Account Preview
Preview how your active credit balances and linked family records look inside the dashboard.
Available Health Credits
9
/ 12 remaining
3 credits redeemed this cycle
Current Plan Tier
Auto-renew active (Notified prior)
CarePass Annual
Valid until 14 Nov 2026
Linked Family Members
4
of 6 added
2 slots open for dependents
You do not have an active CarePass yet.
Get started with prepaid general physician credits or book a single consultation whenever you need urgent care.
Explore CarePass PlansNotice: CarePass is a prepaid consultation-credit plan. It is not insurance, not cash or a withdrawable wallet, and does not provide unlimited healthcare. Medical assessments are conducted in accordance with clinical telemedicine guidelines.